What are the 5 Ps of telephone etiquette?
Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.
The caller should always call back. As per below, a phone conversation only ends when the receiver ends it. No matter the emotions, the caller should never ever hang up on the receiver. However, the receiver may hang up on the caller if being abused or scammed.
Manage your calls
To reject a call and send a text: Swipe right and double-tap Reply. To hang up a call: Near the bottom of the screen, select End call. You can also update your settings to hang up a call with the power button. Learn how to hang up with the power button.
Most people who call you will hang up if the phone doesn't get answered after five or six rings. The patient customers will wait as long as they need to, but if you answer after the 20th ring, you can be sure that they won't be in a good mood.
The dictionary says it was Thomas Edison who put hello into common usage. He urged the people who used his phone to say "hello" when answering. His rival, Alexander Graham Bell, thought the better word was "ahoy." Ahoy?
The unwritten rule was: don't call before 9 AM or after 9 PM to avoid waking anyone sleeping. People should apply the same rule today. It is simply rude to call someone too early or too late, no matter how early the receiver wakes up or how late they sleep. The only exception to this rule is if it's an emergency.
Tell the caller you are getting another call you need to take. Say your phone is about to die so you have to hang up. Pretend you are losing service and can't hear the caller. Say that your phone is acting funny for some reason and you will talk later.
Hang up calls are often from telemarketers with auto dialing devices that sometimes call more numbers than they have operators available. Calls may be received between 7am and 9pm, 7 days a week.
Pressing the side button on Apple iPhones during a call can end it. The feature is a convenient way to hang up calls for many.
The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete. Never take call in a meeting, theatre, conference, group conversation or other group activity where they are with real people.
Which one is an important phone etiquette?
Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.
When we feel unseen, unheard, and invalidated, it makes us feel bad and unimportant. It makes us feel disrespected. This is why hanging up the phone on someone abruptly is extraordinarily rude and disrespectful.
The person receiving the call has to speak first to acknowledge he/she is on the line. The response should be succinct and directed towards findings who is caller and whom the caller wants to talk to. Once the caller states who he/she is, and who they want to talk to, if the calle is correct, it proceeds.
The correct answer is option (4) Greet the person cheerfully. Explanation: Greet the person cheerfully is not a part of telephone etiquette. A telephone refers to an instrument designed for the simultaneous transmission and reception of the human voice.
Telephone etiquette implies the manners of using Telephone communication including the way you represent your Business and yourself, greeting the receiver, the tone of voice, the choice of words, listening skills, the closure to the call, etc.
The best time to call in the morning is between 8 a.m. and 9:30 a.m. as they just came from breakfast and are most likely in the mood to start their work day, but probably not yet in the middle of a project.
The proper etiquette is to not call someone before 9am or after 9pm.
Based on that data, the best time to cold call a prospect is between 9 a.m and 4 p.m., with 10 a.m. (15.53%) and 2 p.m. (15.01%) providing the best response times. This makes a lot of sense. People generally are more amenable to calls during core work hours, even if they put work in outside those hours.
These factors remain important no matter who is on the other end of the line, and you should ensure that anyone answering phones for your company keeps the three Ps at the forefront at all times: Promptness, Professionalism, and Politeness.
Telephone etiquette implies the manners of using Telephone communication including the way you represent your Business and yourself, greeting the receiver, the tone of voice, the choice of words, listening skills, the closure to the call, etc.